Contact us
One number, answered at any hour. If water is moving right now, use it rather than the form.
Phone
24 hours a day, seven days a week. Reduced hours on some public holidays.
quotes@vancouverwaterdamagepros.ca
Answered during normal working hours. Not the right channel for an emergency.
Office
Vancouver Water Damage Restoration Pros1055 W Georgia St #2446
Vancouver, BC V6E 3P2
Canada
Staffed office, not a showroom. Call ahead if you want to come in. Open in Maps.
Hours
Open 24 hours, with reduced hours on some public holidays.
Licensed and insured. We will show documentation on request before work starts.
What happens after you get in touch
On a phone call, we will ask what happened and how far it spread, and then tell you whether someone should come now, whether it can wait until tomorrow, or whether a restoration visit is likely to be unnecessary.
If a visit makes sense, you get a realistic arrival window and the cost of that first visit before anyone sets off. On arrival, we assess and map the moisture before pricing the work.
Nothing you do on this website books work or forms an agreement. Sending the form is a request for a conversation, and no work starts until you have a written scope in front of you and you have said yes to it.
Common questions
Is the phone really answered at 3am?
Yes. Water damage calls often come outside business hours, so the phone is answered around the clock. Reduced hours apply on some public holidays.
Should I phone or use the form?
If water is moving right now, phone. The form is better for anything that is not urgent: a suspected slow leak, a quote for repairs, a question about what something would cost. Form enquiries get answered in normal working hours.
What should I have ready when I call?
Tell us where you are, what happened and roughly when, whether the water has stopped, and how much of the property is affected. If you know whether it is clean water from a supply line or water that came up from a drain, mention that because it changes what we bring. Call even if you do not know all of those details.
Can I come to the office?
There are staff at the downtown address, but it is an office rather than a showroom. Most enquiries are handled by phone or on site. Call before visiting so someone is expecting you.
What happens to my details after I send the form?
They are used to answer your enquiry and nothing else. We do not sell them, we do not add you to a mailing list, and the form is not connected to any advertising platform. The privacy policy sets that out properly.
Call for urgent water damage
Phone if the water has not stopped or you need help outside normal working hours.
Answered 24 hours a day, every day.